Shipping Supervisor


The Shipping Supervisor is responsible for the shipment of product to customers both internationally and domestically. The Shipping Supervisor is responsible for the accuracy of shipments and meeting all documented service requirements. This person plans, orders and directs all activities within the Shipping Department.


  • Provides daily direction and leadership to the Shipping Department team members; Makes recommendations for manpower needs including involvement in recruitment and selection process as well as employee terminations in the Shipping Department

  • Accountable for staffing, training, motivation and leadership within area of responsibility; Develops a team work environment; Builds departmental standards for performance; Ensures that all employees in the Shipping Department are properly trained

  • Ensures that materials shipped are verified against pertinent documentation

  • Establishes and maintains procedures for determining and meeting company and customer delivery commitments by handling materials, providing labor, and effective use of time

  • Recommends and assists in implementing operating procedures and promotes continual improvement within the department and the company

  • Follows shipping methods for materials using the operations procedures; Resolves emergent issues for expedited deliveries to the customer and/or job site

  • Coordinates import/export of goods by scheduling containers to meet shipping demands; Monitors the quality, quantity, cost and efficiency of inbound and outbound shipments; Maintains working relationships with transportation representatives, vendors and suppliers to ensure cost control and competitiveness

  • Interfaces with customers regarding product delivery time schedules, coordinates vendor acceptance programs

  • Interfaces with other departments to resolve problems with timely delivery or disposition of order cancellations

  • Monitors and tracks shipping vendor performance

  • Negotiates shipping costs

  • Schedules and tracks all inbound and outbound shipments

  • Ensures that daily goals are met and sustained daily/weekly/monthly

  • Ensures company policies and procedures are reviewed often and notifies the Shipping & Receiving Manager when such policies or procedures may need to be revised to increase work efficiency in the department

  • Identifies roadblocks to processes and procedures and offers suggestions for improvement

  • Oversees all incoming, outgoing and warehouse movements

  • Complies with ISO and company requirements

  • Ensures that all manufactured products and raw materials are effectively managed to meet all US and foreign government export laws and regulations; Ensures accuracy and proper retention of all export documentation; Manages company’s compliance with applicable US and foreign export regulations; Assists in clearing shipments through US customs; Prepares NAFTA certification; Works with Purchasing to ensure country of origin, HTS, Incoterms and other relevant information is included on packing list/commercial invoice; Performs other duties as required

  • Promotes a safe work environment and ensures that all employees in the Shipping Department are following safety rules and regulations

  • Performs other duties as assigned


  • High school diploma or GED required; Bachelor’s degree preferred

  • Minimum 2 years of supervisory experience or demonstrated supervisory skills required

  • Proficiency in Microsoft Outlook, Word, Excel and ERP / MRP required

  • Knowledge of and experience with all shipping functions, foreign and domestic, including domestic air bills, international commercial invoices and letters of instruction required

  • Knowledge of and experience with packaging materials used to safely transport all product required

  • Free Trade Zone Agreement knowledge

  • Internet research abilities required

  • Strong organizational and time management skills

  • Knowledge of techniques for maximizing the effective distribution of goods

  • Strong and effective communication skills, both verbal and written

  • Ability to follow and issue verbal and written instructions and to direct the work of others to meet customer needs

  • Ability to work well under pressure and juggle multiple and changing deadlines in a fast-paced environment

  • Great attention to detail

  • Reliability and willingness to work 40+ hours a week to meet deadlines

  • Ability to build strong internal relationships with other departments

  • Ability and willingness to take initative

  • Strong and demonstrated leadership skills

  • Willingness to learn and work to the best of his/her ability


  • FlowBelow offers competitive pay.

  • Medical, Dental, & Vision are all offered with portion paid by FlowBelow, depending on plan selection and dependents added.

  • Life Insurance

  • STD & LTD paid for by employee

  • Holiday Pay

  • Paid Time Off

  • Sick Pay

  • Fun, teamwork environment!